Overview
The U.S. and Canadian Return Merchandise Authorization (RMA) procedure explained here covers all requests via the Internet, e-mail, or fax for product return, warranty return and repair, contract advance replacement, advance replacement for "dead on arrival" products and non-warranty repair and return. Questions? If you have any questions about the RMA process outlined below, or regarding an RMA request in process, please contact our Technical Assistance Center (TAC) by phone or e-mail. RMA Request Procedure Please contact our TAC by the toll-free number provided below. Our trained support engineers will contact you to resolve your issue over the phone. If TAC determines your product to be defective, your RMA will be processed and the return information will be emailed to you same day. Allied Telesis TAC
Phone: 800.428.4835
E-mail: rma_usa@alliedtelesis.com The TAC is available Monday through Friday, 8 AM to 5 PM PST (excluding holidays).
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